General Shipping & Customs information:
The average delivery times mentioned may deviate from normal during Covid-19. Some countries could temporarily not be delivered to at all. If this is the case you will be informed.
- The offer of free shipping is only offered to countries within Europe and is NOT applicable to the following countries: Cyprus, Estonia, Finland, Ireland, Latvia, Malta, Balearic Islands, Isle of Man, Turkey and Monaco.
- Currently no delivery possible to Ukraine, Belarus, Russia or UK.
- Average shipping time Western Europe: 1-5 business days. Average shipping time Worldwide: 5-10 business days
- Regular shipping costs are for Europe between 4.95-6.95 euro with tracking. Regular shipping costs worldwide are between 6.95-15.95 euro.
- For orders shipped to countries within the European Union, VAT is included in the total price.
- Orders that are shipped to countries outside of the European Union or international orders that are shipped into the European Union (returns) may be subject to import taxes, customs duties and fees levied by the destination country.
- You are responsible for import taxes, customs duties and fees on imports and returns, if any. This amount is not included in the total price of the order.
Returns & Exchanges
If you’re not completely satisfied with your Bandelettes® purchase, we would like to hear where we went wrong. Please email email@example.com with your concerns and we will get in touch with you asap.
Return & Exchange Policy
Our intent is to offer you a product of exceptional value. We are positive you’ll love the Bandelettes® and the service you receive from Bandelettes Europe. If for some reason you are not 100% satisfied, we will help make it right or we give you a refund within 30 days after receiving the returned items.
- Let us know if you want to return or exchange your Bandelettes® by sending us first an email to firstname.lastname@example.org mentioning the ordernumber, stated on the packing slip and your concerns. We may be able to resolve the issue without the need for returns.
- When returning the item(s) please print out your Bandelettes Europe® Packing Slip, mention on it: “Exchange for size/color” or “Return for refund,” and include the packing slip with your item(s).
- Ship your item(s) to the address below. You are responsible for the return shipping fee. We recommend shipping with tracking to prevent the package getting lost.
- If you request an Exchange, a new package is shipped to you for free, no shipping fee is charged.
- If you would like a refund and you have benefited from free shipping and/or a discounted price for purchasing multiple sets and the benefited discount and/or free shipping is not applicable anymore, the difference in total price will be deducted from the total amount to refund.
- The items will only be refunded when they are not worn and packed in the original package.
- Returns and exchanges are accepted after receiving the item(s) to return or exchange within 30 days.
Ship to address:
Ingenieur Hanlostraat 15
7547 RD Enschede